|Q1. How do I place an order?
A1. First find the item you would like to purchase. You may browse our tire selection or search for a tire size from the Products Page. Or, search for chains from the Chain Search Page.
After you find the item you would like to order, change the quantity in the "qty" field located next to the item you would like and click the "Buy" button located next to the item you would like. Clicking this button does not require you to purchase this item and it may be removed from your "Tire Cart" (shopping cart) at any time. After clicking "Buy", this will bring you to the "Tire Cart". At the "Tire Cart" page, simply enter the zipcode you would like the item(s) shipped to and your order total will be automatically calculated. If your order total is not calculated after entering your zipcode, click the "Update Totals" button. After you have entered all the items you would like to purchase into your shopping cart, click on the "Proceed to Checkout" button at the bottom of the "Tire Cart" page. You will be taken to a secure web page and asked to enter your personal information. Take care when entering your shipping, billing and credit card information (if paying by credit card). You will be asked to verify and allowed to change this information before submitting your order. After submitting your order, your web browser will display a copy of your invoice. We suggest you print this for your records. We ask you to please take a moment to complete our Customer Survey at this time in order to help us serve you better in the future.
Q2. How can I pay for my purchase, do you accept PayPal, Bitcoin or Money Order payments?
A2. Vulcan Tire Sales accepts Visa, MasterCard, American Express and Discover credit cards. Your credit card information will be requested during step 2 of the checkout process. Vulcan Tire Sales also accepts PayPal, Bitcoin and Money Orders payments. To pay by PayPal, Bitcoin or Money Order all you need to do is follow the standard check out process (stated in question one above) and select your preferred method of payment in step 1 of the online checkout process. At the end of the checkout process you will be given complete instructions on where and/or how to send your Money Order payment. (Money Orders issued by the US Postal Service are preferred by Vulcan Tire Sales and are available at your local post office.) PayPal is an online service that allows you to pay for your purchase directly from your bank account, for more information on PayPal click here. For more infomation on Bitcoin click here.
Q3. I prefer not to place my order via the Internet. Can I place it over the telephone or by another method?
A3. As we are an Internet based business, our ordering system is optimized to process orders taken via the Internet. Our website uses advanced encryption technology to ensure the security of your personal information when it travels from your computer to our web server. To ensure the fastest possible delivery of your order, we recommend ordering on line. Because nearly 100% of our customers prefer to place their order via email we no longer are accepting orders via telephone. If you do not want to submit your credit card information over the internet, we offer other payment options. (See Question 2 above.) Or, if you simply prefer to submit your credit card info via telephone, you can submit your order online selecting the Money Order payment option during checkout. Then have your invoice number ready and call us to submit your credit card number over the phone, see the General Contact Info. page for our phone number.